Support

I would like to try out a plugin. Are there demo versions available?

Every commercial plugin is by default in demo mode until a license is purchased. This means you can download it from any product page and try it out beforehand. Trying out the demo also ensures that your host app is compatible with the plugin. The download button is found on every product page next to the Add to cart button.


I just downloaded a demo plugin. How do I install it?

Installing a plugin in Photoshop (or a compatible host) is very simple. Easy to follow instructions can be found on any product page under the menu tab titled Installation.


I just purchased a license for a plugin. Now what?

If you have purchased a license for a plugin, you must now activate your software. Easy to follow instructions can be found on any product page under the menu tab titled Activation. Licensing is managed entirely by you. This allows you to generate new licenses whenever required and without reliance on anyone else.


Where do I find my request code required for license generation?

Your request code can be found by clicking on the help button of the installed software. Easy to follow instructions can be found on any product page under the menu tab titled Activation.


I generated my license but it doesn’t activate my plugin.

Activation is very easy and almost always problem-free. However, in the rare occasion you are experiencing trouble, here are a few things to check:

・Ensure you entered the correct request code
・Ensure the license file is placed in the same folder as your plugin
・Ensure you restarted Photoshop (or compatible host)
・Ensure you are using the same plugin version as on the website

How many computers does one license allow?

As outlined in the EULA (End User License Agreement), you are permitted to install one license on a desktop computer and one license on a laptop computer, provided they are used by the same person. This allows you to use the plugin while away from your desktop on a mobile laptop computer.


Do the plugins work in Apple Mac OS?

Unfortunately, the plugins currently work only in PC / Windows at this time. More information can be found on any product page under the menu tab titled Compatibility.


I don’t own Photoshop. Can I still use these plugins?

Absolutely! There are a number of other hosts (some free) that are capable of running these plugins. More information can be found on any product page under the menu tab titled Compatibility.


Are the plugins 32 bit or 64 bit?

All plugins have been compiled as 64 bit. This allows for faster processing and much more RAM accessibility. Make sure your Photoshop (or compatible host) is 64 bit so that it can run them. More information can be found on any product page under the menu tab titled Compatibility.


The plugin interface is larger than my screen and some buttons are not accessible. Why?

Click on Start > Control Panel > Display and ensure that the size of the text is set to the default Smaller. A larger text size enlarges the interface and may push it outside your screen resolution boundaries.


Do you offer volume discounts?

There are many studios using these plugins that require multiple licenses. In these cases, they may qualify for a volume discount. If you are interested in volume licensing of 5 units or more per product, please get in touch.


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