I would like to try out a plugin. Are there demo versions available?
Every commercial plugin is by default in demo mode until a license is purchased. This means you can download it from any product page and try it out beforehand. Trying out the demo also ensures that your host app is compatible with the plugin. The download button is found on every product page next to the Add to cart button.
I just downloaded a demo plugin. How do I install it?
Installing a plugin in Photoshop / After Effects is very simple. Easy to follow instructions can be found on any product page under the menu tab titled Installation.
I just purchased a license for a plugin. Now what?
If you have purchased a license for a plugin, you must now activate your software. Easy to follow instructions can be found on any product page under the menu tab titled Activation. Licensing is managed entirely by you. This allows you to generate new licenses whenever required and without reliance on anyone else.
Where do I find my request code required for license generation?
Your request code can be found by clicking on the Help / About button of the installed software. Easy to follow instructions can be found on any product page under the menu tab titled Activation.
Why can’t I find the About button in After Effects 2020?
In After Effects 2020 or newer, the About button has been hidden. It can be accessed by right-clicking on the plugin name.
I generated my license but it doesn’t activate my plugin.
Activation is very easy and almost always problem-free. However, in the rare occasion you are experiencing trouble, here are a few things to check:
・Ensure you entered the correct request code
・Ensure the license file is placed in the same folder as your plugin
・Ensure you restarted Photoshop / After Effects
・Ensure you are using the same plugin version as on the website
How many computers does one license allow?
As outlined in the EULA (End User License Agreement), you are permitted to install one license on a desktop computer and one license on a laptop computer, provided they are used by the same person. This allows you to use the plugin while away from your desktop on a mobile laptop computer.
Do the plugins work in Apple Mac OS?
All Photoshop plugins work only in Windows at this time. All After Effects plugins work in both Windows and Mac. More information can be found on any product page under the menu tab titled Compatibility.
I don’t own Photoshop / After Effects. Can I still use these plugins?
Absolutely! There are a number of other hosts (some free) that are capable of running Photoshop compatible plugins. Adobe Premiere can run some After Effects plugins. More information can be found on any product page under the menu tab titled Compatibility.
Are the plugins 32 bit or 64 bit?
All plugins have been compiled as 64 bit. This allows for faster processing and much more RAM accessibility. Make sure your Photoshop / After Effects is 64 bit so that it can run them. More information can be found on any product page under the menu tab titled Compatibility.
The plugin immediately crashes upon launch from within Photoshop. How can I fix this?
There have been a couple of very rare instances of this occurring with high performance machines, particularly those with a high number of cores. Among them, the Intel Core i9-9940X with 14 cores/28 threads and the Intel Xeon E5-2643 v4 with 6 cores/12 threads have been known to produce these crashes. The solution to fix this is to disable hyperthreading (virtual cores) in your BIOS, and use only physical cores.
The Photoshop plugin interface is larger than my screen and some buttons are not accessible. Why?
This is a common problem when your Windows font size is set to something lager than the default. To fix it, click on Start > Control Panel > Display and ensure that the size of the text is set to the default Smaller or 100%. A larger text size enlarges the interface and may push it outside your screen resolution boundaries. This is especially evident on laptops where Windows automatically enlarges the default font size due to smaller screens.
When launching After Effects on Mac, I receive a warning message saying: “Pluginname.plugin cannot be opened because Apple cannot check it for malicious software.” How do I fix this?
This is a common warning due to Apple’s security & privacy settings. You must allow apps from third parties to be opened and run by your Mac. In macOS Catalina and macOS Mojave, when an app fails to install because it hasn’t been notarized or is from an unidentified developer, go to System Preferences > Security & Privacy, and under the General tab, click Allow Anyway to confirm your intent to open or install the app. More information can be found here: https://support.apple.com/en-ca/HT202491
Do you offer volume discounts?
There are many studios using these plugins that require multiple licenses. In these cases, they may qualify for a volume discount. If you are interested in volume licensing of 5 units or more per product, please get in touch.